60 Day Hassle-Free Return & Exchange Policy
We want all customers to be happy--it makes us happy! We want your shopping experience to be fabulous and for you to be excited to tell all your friends about that experience. Please check our ring sizing guide if you need it before you order. We hope you love what you ordered. But in case you don't, we’ve got you covered. If you receive a product and it doesn’t quite fit right, it’s not what you were hoping for, or the person you gifted it to doesn’t love it, we have a 60 day hassle-free exchange/return policy. And as always items which are damaged or defective may be returned at any time, with our apologies.
Return Policy FAQ:
Items are in their original condition on delivery. While we do not require the item to be returned with the label and box, we sure do appreciate it and it also helps protect the item you are returning to us when it is shipped.
Returns are free! We want you to be happy and eager to purchase with us.
Nope, as always shipping in the U.S. is free, if you are international Exchange reasons need to be evaluated.
You have 60 days to request an exchange or a return and refund. To receive a refund for items, items must be received at our address within 30 days of the request being processed. Please allow 5-7 days for return mail.
Refunds will be processed to the original credit card used for the purchase once the item is received by us.
Gifts will need to be returned by the gifter. Unfortunately we have to process the refund to the original person who purchased the item. However, we can send you an exchange without getting the gifter involved.
For returns with refunds, simply complete our online return form. If you would like to return and exchange an item you received as a gift please email us at email@example.com. Please allow 2-3 business days for us to process your return.
Shipping is free to U.S. customers when they select the shipping method of "USPS First Class Mail (1-2 weeks)" - we expect you will receive your order within 7 days, but at times can take up to 2 weeks. If you need your order faster and you live in the U.S., select the shipping method of USPS Priority Mail (4-6 business days).
Yes, simply check the shipping method of USPS First Class Mail Shipping (4-5 weeks) during checkout - the shipping fee is $20. If you need the order faster, please contact us at firstname.lastname@example.org to inquire into faster shipping methods/costs for international orders.